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Mullvad 도움말 센터

FAQ

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Do you support my OS or device?
We support Windows 10 and newer, macOS 13+ and newer, and Linux distributions such as Debian 11+, Ubuntu 24.04+, and the two latest Fedora releases. We also provide OpenVPN and WireGuard configuration files for any device that supports them.
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Can I purchase more devices for my account? I have reached the five devices limit.
We cannot add more devices to an account. You would have to get a second account or install Mullvad on a router with an OpenVPN or WireGuard client to use it with all the devices in the local network.
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How do I log in on my other devices? The Mullvad VPN app says that I have to pay again?
1: On the device that has an active Mullvad account: Tap on the account button in the top right corner next to the settings button, and then tap on the eye icon to view your account number. 2: On your other devices: If you are logged in already, tap on the account button and then "Log out". Then log in with the account number that you found on your first device.
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How many computers or devices can I use my Mullvad VPN account on?
You can use your account on up to 5 devices.
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Why does my iOS Devices get stuck at connecting after unlocking them ?
One possible fix is to enable Seamless tunnel and also to have Reconnect on wakeup enabled.
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wg-quick fails, with the message RTNETLINK answers: No such device
This can happen if you set a MTU that is lower than 1280 in the WireGuard configuration file, make sure it is not set to lower than 1280 and then try again.
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Mullvad app says that I have too many devices. How can I find which device has which device name?
You can find the device name in the Mullvad app settings > Account. You can find the device name for the WireGuard key if you log in to our website here: https://mullvad.net/account/devices
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Will Mullvad allow me to create a secure network between my computers/devices, or access other users
This is not possible as each connection is separated.
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Why are some elements blurry on some websites?
The blur happens because of canvas fingerprinting protection.
A canvas element has its dimensions specified in “content space” (in CSS pixels) and to render it properly, the website will ask the browser for the devicePixelRatio property, which indicates how many of the screen's actual pixels should be used to draw a single CSS pixel.
When Mullvad Browser spoof the devicePixelRatio property, the canvas based elements can be rendered blurry if your screen's actual devicePixelRatio does not match the spoofed value.
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I get warnings when installing your software!
That's OK. Allow the software to install. The warnings occur either because your device requires admin authorization to install drivers or because some antivirus software gives a false positive on new app releases.
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While using the Mullvad VPN app, I can't access local shares, printers or services. What do I do?
Open the Mullvad app settings, then click on Preferences and turn on "Local network sharing". In some cases you have to use the IP address to connect instead of the hostname. If the device is on a different subnet (IP address range) then add a static route to that in the operating system. In Android this will not work if you have enabled "Block connections without VPN" in the Android network settings.
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I get the error: "Failed to create virtual adapter: error 0" when installing what to do?
* Open regedit * Edit Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DeviceInstall\Parameters * Change DeviceInstallDisabled to 0 * Install the Mullvad VPN app * Change the value back to 1
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Can I configure the VPN myself or do I have to use your software?
We provide OpenVPN and WireGuard configuration files for any device that supports them.
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Can I use Mullvad without the GUI?
Yes, by using the Mullvad command line interface. We also provide OpenVPN and WireGuard configuration files for any device that supports them.
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Why doesn't Mullvad VPN have a VPN extension?
A VPN extension makes it possible to use the VPN only for the browser. It's very easy to click a link that will make your traffic go outside of the VPN tunnel. This is why we don't propose this: it's much safer to encrypt all your device traffic, to make sure there's no unintentional leak.

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Working iOS 9 configurations

News

As we've reported before, using our old configuration files on iOS 9 will not work as intended. We have now started to provide new configuration files specifically for iOS 9 which supposedly fixes this issue on all those devices. 자세히 알아보기

What’s App?

Features

How does our “Kill Switch” work? Are you really safe with our app when your computer joins a new WiFi network? And which default setting should you change (scroll down to number 4!)? 자세히 알아보기

Two-year anniversary

News

Two years fly fast. They pass you by and leave us with a load of memories. Sometimes it’s important to stop running and instead sit down and reflect upon what has happened with time. 자세히 알아보기

Test WireGuard with Mullvad

News

WireGuard, a new VPN protocol designed with simplicity in mind, is now available for Linux testing with Mullvad. We are offering this service in compliance with Mullvad's strict no-logging policy 자세히 알아보기

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