How to use the Mullvad VPN app.
FAQ
33 results for VPN
#
While using the Mullvad VPN app, I can't access local shares, printers or services. What do I do?
Open the Mullvad app settings, then click on Preferences and turn on "Local network sharing".
In some cases you have to use the IP address to connect instead of the hostname.
If the device is on a different subnet (IP address range) then add a static route to that in the operating system.
In Android this will not work if you have enabled "Block connections without VPN" in the Android network settings.
#
Installing Mullvad VPN app fails, what do I do ?
If you get the error: "Fatal error during driver installation: Failed to enumerate network adapters: SetupDiOpenDevRegKey Failed" Then uninstall the TAP adapter from the system, reboot and then start the Mullvad VPN installation again.
#
Why doesn't Mullvad VPN have a VPN extension?
A VPN extension makes it possible to use the VPN only for the browser. It's very easy to click a link that will make your traffic go outside of the VPN tunnel. This is why we don't propose this: it's much safer to encrypt all your device traffic, to make sure there's no unintentional leak.
#
Does Mullvad's VPN app support only tunneling a few applications (inverse split tunneling)?
No, MullvadVPN does not support only tunneling a few applications, also known as inverse split tunneling. Only tunneling some traffic could inadvertently cause leaks which are hard to detect. The Mullvad VPN app will always err on the side of secure by tunneling all traffic by default. If you understand the risks, our recommendation is to use the vanilla WireGuard app directly to tunnel only some traffic.
#
How do I force the Mullvad VPN app to use TCP protocol?
If you are using the Mullvad desktop app, go to the Mullvad app settings by clicking on the gear icon in the top right corner of the app, click on Anti-censorship, click on UDP-over-TCP.
#
Can I configure the VPN myself or do I have to use your software?
We provide WireGuard configuration files for any device that supports them.
#
Why can't I see the CPU load or Network utilization of a VPN server ?
The reason we do not provide this is because it would then give users a false sense of which server they should select. We try to ensure that all our servers have lots of capacity both in terms in Network and CPU
If there happen to be performance variations on a given server, it is very likely not because of the server itself. It is most often because of internet routing issues. Try switching to another server hosted by a different hosting provider.
#
What license does the Mullvad VPN app have?
Our app is free software and all the source code is GPL-3 licensed. Read more on our open source page. However, the iOS app when distributed on the Apple App Store is licensed under the Apple App Store EULA and not GPL-3.
#
Can I use the Mullvad Browser without a VPN?
Yes, but if you don’t use a trustworthy VPN in combination with the Mullvad Browser your IP address won’t be masked. To avoid data collectors and mass monitors to identify you thanks to your IP address (and hide your traffic from your ISP) – use a trustworthy VPN together with the Mullvad Browser.
#
How do I log in on my other devices? The Mullvad VPN app says that I have to pay again?
1: On the device that has an active Mullvad account: Tap on the account button in the top right corner next to the settings button, and then tap on the eye icon to view your account number.
2: On your other devices: If you are logged in already, tap on the account button and then "Log out". Then log in with the account number that you found on your first device.
#
Do I have to be a Mullvad VPN user to run the Mullvad Browser?
No, you don’t have to be a Mullvad VPN user to run the Mullvad Browser. But we highly recommend that you use a trustworthy VPN in combination with the browser.
#
How many computers or devices can I use my Mullvad VPN account on?
You can use your account on up to 5 devices.
#
WireGuard?
The Mullvad VPN app makes it easy to use WireGuard.
If you prefer to use the WireGuard app download configuration files (requires login).
#
What if the connection is broken?
With the Mullvad VPN app, all Internet traffic is automatically blocked until either the VPN connection is reestablished or you disconnect from or quit the app. This built-in safety feature ensures that your traffic is not accidentally leaked outside of our secure tunnel.
#
Who owns Mullvad?
The Mullvad VPN service is operated by Mullvad VPN AB which is a subsidiary of Amagicom AB. Both companies are 100% owned by founders Fredrik Strömberg and Daniel Berntsson.
#
App says “too many simultaneous connections” when only using 1?
This can happen if the Mullvad VPN app can't find the TAP adapter.
Solution: close and, re-install the latest Mullvad VPN App. Wait
5 mins (for the connection count to clear) and then try to connect, and
see if this solves the issue.
#
How do I change the app's language?
The language is automatically determined based on your computer's language settings.
You can set the environment variable MULLVAD_LOCALE to the language you wish to use of the ones we have available:
If using Linux : MULLVAD_LOCALE=en-US ./mullvad-vpn
If using Windows you set it in: System -> Advanced system settings -> Environment Variables -> and then add a System variable called MULLVAD_LOCALE with the value of en-US for English.
If using macOS from a terminal: MULLVAD_LOCALE=en-US /Applications/Mullvad\ VPN.app/Contents/MacOS/Mullvad\ VPN
Keep in mind that you will need to restart the Mullvad VPN app for it to take effect.
#
Why do I get a TAP driver installation issue on Windows ?
The error message "Fatal error during driver installation : failed to create virtual adapter: error 2" or "Fatal error during driver installation. Failed to identify newly added TAP adapter." when installing the Mullvad VPN app.
This is commonly caused by firewall / internet security software, for instance Comodo, please disable them and then try installing the app again.
#
How do I enable the kill switch?
The app has a built in kill switch that is enabled by default and cannot be disabled. This is to prevent your traffic from leaking outside of the VPN tunnel if your network suddenly stops working or if the tunnel fails for any reason. Mullvad automatically protects your data until your connection is reestablished.
#
Why Can't I connect using Comcast XFINITY router ?
If you have set it to maximum security, "which will block most applications except web browsing, email, iTunes and VPN." , try reducing it to typical to see if you then can connect.
Or use port 53 for WireGuard.
#
How can I become a Mullvad reseller?
We offer a sales partnership reseller agreement. Before connecting you with our partnership department
we need you to send support@mullvadvpn.net answers to the following questions:
End-customers are always anonymous at Mullvad but partners/resellers are not. Please always send us email through your company email.
- 1. Tell us briefly about your company (Name, business area and country/countries you are operating in).
- 2. What does your company do?
- 3. Why would you like to become reseller of Mullvad VPN?
- 4. What quantities and volumes are you estimating to sell your first year?
End-customers are always anonymous at Mullvad but partners/resellers are not. Please always send us email through your company email.
#
There is a law to collect user data in India and other countries. Does this affect Mullvad?
Mullvad does not collect user data. Mullvad is based in Sweden and none of the Swedish regulations (https://mullvad.net/help/swedish-legislation/) can force VPN providers to secretly collect traffic-related data. We also have no servers, infrastructure or staff in India.
#
Why does Chrome / Chromium (Brave) based browsers fail on macOS with the error socket not connected
To fix this, in the Mullvad app, please enable IPv6 found in "Settings" -> "VPN Settings" -> "Enable IPv6"
or disable IPv6 on the network interface using the command "networksetup -setv6off Ethernet"
or "networksetup -setv6off Wi-Fi" if using Wi-Fi .
#
Which country will the IP address that I get be located in?
The Mullvad app allows you to choose. Check out our full list of VPN servers and locations.
#
How do I multihop with the app?
In the Mullvad app: Click on the Cogwheel -> VPN settings -> WireGuard settings -> Enable multihop .
#
I get the error: "Failed to create virtual adapter: error 0" when installing what to do?
* Open regedit
* Edit Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DeviceInstall\Parameters
* Change DeviceInstallDisabled to 0
* Install the Mullvad VPN app
* Change the value back to 1
#
What's your business model? How does Mullvad Browser make money?
We don’t earn any money from the Mullvad Browser. Our income comes from our VPN service. The Mullvad Browser is a complement to our VPN service.
#
I can't connect when using Android 16
Please restart your android device if you have upgraded the Mullvad VPN app on it
#
Why can’t I use the internet after closing the Mullvad app on Windows?
Go into the "Network & Internet settings" > "Change adapter settings" and then right-click the network adapter you use to connect to the internet and select "Properties" then double-click on "Internet Protocol version 4" and set it to "Obtain DNS server address automatically" Please make sure that you are running 2020.2 or later of our Mullvad VPN app.
#
Do you support my OS or device?
We support Windows 10 and newer, macOS 14+ and newer, and Linux distributions such as Debian 12+, Ubuntu 24.04+, and the two latest Fedora releases. We also provide WireGuard configuration files for any device that supports them.
#
Why does my iOS Devices get stuck at connecting after unlocking them ?
One possible fix is to enable Seamless tunnel and also to have Reconnect on wakeup enabled.
#
Where can I find my app's local log files?
Here's how to find daemon.log, and daemon.old.log.
Via the app
You can easily access them via the app by opening Settings > Report a Problem > View app logs.
Via your computer
Windows: C:\ProgramData\Mullvad VPN
macOS: /var/log/mullvad-vpn/
Linux: /var/log/mullvad-vpn/
Via the app
You can easily access them via the app by opening Settings > Report a Problem > View app logs.
Via your computer
Windows: C:\ProgramData\Mullvad VPN
macOS: /var/log/mullvad-vpn/
Linux: /var/log/mullvad-vpn/
#
What’s the difference between the Tor Browser and the Mullvad Browser?
The difference is the network used to access the internet. Tor Browser connects to the internet through the Tor Network. The Mullvad Browser is instead designed to be used with a VPN.
Guides
63 results for VPN
How to use the Android version of the Mullvad VPN app.
Swedish legislation relevant to us as a VPN provider
The owner's directives (in Swedish) for Mullvad VPN and its parent company Amagicom.
Learn how you can access Mullvad VPN from locations where downloading our app or connecting is difficult.
How to install and uninstall the Mullvad VPN app on Android.
How to install and use the Mullvad VPN app on iOS devices (iPhone).
An FAQ about why we recommend the WireGuard VPN protocol.
How to install and uninstall the Mullvad VPN app on macOS.
How to use the Mullvad VPN app from the terminal/command prompt.
How to verify the Mullvad VPN app releases.
WireGuard and SOCKS5 proxy
Try these methods to improve your connection speed while using Mullvad.
Use our SOCKS5 proxies to further minimize your computer's identity from being revealed and reduce CAPTCHAs.
We do not keep activity logs of any kind. Learn more about what this means and why we choose to operate this way.
Information about how we handle personal data in relation to GDPR.
An explanation of our position on these matters.
The terms for using the Mullvad VPN service.
How to install and uninstall the Mullvad VPN app on Linux.
How to install and uninstall the Mullvad VPN app on Windows.
An overview of our partners and resellers.
When we disclose security incidents.
All about our servers and how we manage them.
The following is a general summary of parts of the new Swedish Covert Surveillance of Data Act, based on the legislative history of the new law.
Nedan följer en sammanfattande allmän redogörelse för delar av den nya svenska lagen om hemlig dataavläsning som baseras på förarbetena till den nya lagen
How to enable or disable split tunneling with the Mullvad app
Our public DNS service
This guide will show you how to exclude specific IP addresses or ports from the VPN.
Installing and using the Mullvad Browser Extension.
Using mullvad-upgrade-tunnel to make quantum-resistant tunnels with WireGuard.
This guide shows how to use the apisocks5 utility.
How to use on iPhone, iPad, and other iOS devices.
A CLI-based guide with terminal commands for using WireGuard.
How to connect to Mullvad’s WireGuard servers on Android.
How to connect to Mullvad’s WireGuard servers on iOS (iPhone).
How to connect to Mullvad’s WireGuard servers on Windows.
How to connect to Mullvad’s WireGuard servers on macOS.
This advanced terminal-only Linux guide will teach you how to use the WireGuard protocol to connect to Mullvad.
This simplified guide will teach you how to use the WireGuard protocol to connect to Mullvad using Linux.
An overview of the cookies our website utilizes and why.
Where to download the app and what to do if download speeds are slow.
Mullvad VPN AB holds the rights to the “Mullvad VPN” brand and logos.
New European Electronic Communications Code and proposed new Swedish law for electronic communications
This guide shows how you can bypass Mullvad to watch Netflix in a web browser if says that you are using a proxy.
Multihop with WireGuard
Take action with these easy steps to reclaim your online privacy.
Ny europeisk kodex för elektronisk kommunikation och förslag till ny lag för elektronisk kommunikation
This guide shows how you can bypass Mullvad to play games on Steam.
In March 2022, the government presented a bill proposing a new Electronic Communications Act (SW: ny lag om elektronisk kommunikation) (the "New LEK").
This is a guide on how to set up pfSense to use WireGuard.
How to use Mullvad with Android and Chromebook devices.
Learn about what WebRTC is and how to keep it from exposing your IP.
Learn how to easily check if you’re safe from DNS leaks and what to do to prevent them.
Learn how to remain anonymous when starting a blog under a pen name.
All about the Shadowsocks proxy and how it can help you circumvent a restricted firewall.
Learn how to run WireGuard on a router.
The steps needed to get a refund.
Here's how Facebook's tracking technique, pixel, collects and sells your data and how you can prevent it.
How to report a bug or vulnerability
Learn about what a DNS server is and why it’s important from a privacy perspective.
How to use WireGuard with Mullvad on Qubes OS
How to install the Mullvad Browser.
Troubleshooting common issues with Mullvad.
Couldn't find what you were looking for?
Send us an email at support@mullvadvpn.net