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Privacy

FAQ

How do I turn on DNS leak protection in the app? #

DNS leak protection is always on. There is no option to disable it.

Why am I leaking DNS requests to Cloudflare? #

Even when connected to Mullvad, this happens to Firefox users in the U.S. because of the browser’s default settings. To prevent this, open Firefox Options > General > Network settings > Settings, then deselect “Enable DNS over HTTPS.” Once you’ve done that, visit am.i.mullvad.net to verify that you’re no longer leaking information.

Do you offer dedicated ip? #

No, it is not aligned with privacy since it somehow has to be linked to a user

How do I enable the kill switch? #

The app doesn’t have a kill switch setting because the function is built in and can never be disabled. If your network suddenly stops working or if the tunnel fails for any reason, Mullvad automatically protects your traffic from leaking outside of the VPN tunnel until your connection is reestablished.

Guides

Change your online habits

Simple first steps to take to improve your online privacy.

Plugins that block and protect

Learn about plugins can help improve your privacy and others that need to be disabled to keep you safe.

Create better passwords

Learn how to create more effective passwords and simplify your management of them.

WebRTC

Learn about what WebRTC is and how to keep it from exposing your IP.

How to prevent DNS leaks

Learn how to easily check if you’re safe from DNS leaks and what to do to prevent them.

Changing your MAC address

Learn about what a MAC address is, how it can reveal your identity, and how to prevent this.

The basics of encryption

An overview of encryption.

How to blog anonymously

Learn how to remain anonymous when starting a blog under a pen name.

Using encrypted email

Learn how to set up an email application to send and receive encrypted email.

Facebook pixel: the privacy-invasive tracking technique

Here's how Facebook's tracking technique, pixel, collects and sells your data and how you can prevent it.

Privacy policy

Information about how we handle personal data in relation to GDPR.

How to encrypt a file with symmetric encryption

Learn how to use symmetric encryption.

How to encrypt messages with asymmetric encryption

Learn how to use asymmetric encryption.

Couldn't find what you were looking for?

Send us an email at support@mullvad.net