This mostly happens with third party security and firewall software that blocks WFP from working correctly. The error will often show up in the daemon.log as : [talpid_core::winnet][ERROR] Initiate WFP transaction: The call timed out while waiting to acquire the transaction lock.
Please make sure you are running Linux kernel version 4.8.0 or newer. Check in a terminal with "uname -a".
If it is below 4.8.0 you can upgrade with "sudo apt-get install linux-generic-hwe-16.04"
After that reboot, and then try connecting with the app again.
This can happen if the Mullvad VPN app can't find the TAP adapter. Solution: close and, re-install the latest Mullvad VPN App. Wait 5 mins (for the connection count to clear) and then try to connect, and see if this solves the issue.
Go into the "Network & Internet settings" > "Change adapter settings" and then right-click the network adapter you use to connect to the internet and select "Properties" then double-click on "Internet Protocol version 4" and set it to "Obtain DNS server address automatically" Please make sure that you are running 2019.8 or later of our Mullvad VPN app, since that version should fix that specific issue.
DNS leak protection is always on. There is no option to disable it.
Open the app's Settings, then click on Advanced. Here you can specify TCP.
Open the app's Settings, then click on Preferences and turn on Local Network Sharing.
The Mullvad app allows you to choose. Check out our full list of VPN servers and locations.
You can enable IPv6 communication in the Advanced settings menu.
Please make sure that your guest VM is using static IP addresses.
We support Windows 7 and newer, macOS X Yosemite (10.10) and newer, and Linux distributions such as Debian, Ubuntu, and Fedora running kernels 4.8.0 or newer. We also provide OpenVPN and WireGuard configuration files for any device that supports them.
Please make sure that you do not have any antivirus or third party firewalls that might be blocking / restricting access for installing the TAP Adapter correctly.
The language is automatically determined based on your computer's language settings.
You can set the environment variable MULLVAD_LOCALE to the language you wish to use of the ones we have available:
If using Linux : MULLVAD_LOCALE=en-US ./mullvad-vpn
If using Windows you set it in: System -> Advanced system settings -> Environment Variables -> and then add a System variable called MULLVAD_LOCALE with the value of en-US for English.
If using macOS from a terminal: MULLVAD_LOCALE=en-US /Applications/Mullvad\ VPN.app/Contents/MacOS/Mullvad\ VPN
Keep in mind that you will need to restart the Mullvad VPN app for it to take effect.
The error message "Fatal error during driver installation : failed to create virtual adapter: error 2" or "Fatal error during driver installation. Failed to identify newly added TAP adapter." when installing the Mullvad VPN app. This is commonly caused by firewall / internet security software, for instance Comodo, please disable them and then try installing the app again.
This is an issue with the Windows TAP drivers, and it is seen more often when using torrents, what you can do is install the older TAP driver version 9.9.2_3 and see if that resolves the issue for you, remember to reconnect after installing it.
Here's how to find openvpn.log, openvpn.old.log, daemon.log, and daemon.old.log.
Via the app
You can easily access them via the app by opening Settings > Report a Problem > View app logs.
Via your computer
Windows: C:\ProgramData\Mullvad VPN
How to use the Mullvad VPN app.
Step-by-step instructions for using the Bridge mode feature in the Mullvad VPN app.
How to use the Mullvad VPN app from the terminal/command prompt.
How to verify the Mullvad VPN app releases.
How to install and uninstall the Mullvad VPN app on macOS.
How to install and uninstall the Mullvad VPN app on Linux.
How to install and uninstall the Mullvad VPN app on Windows.
How to install and uninstall the Mullvad VPN app on Android (Beta).