Most of the time it can be recovered. Please read the Lost Accounts guide on how to find it.
We never have sales, but paying with one of the cryptocurrencies we accept is discounted at 10% due to lower fees and less administration. Read more about our pricing.
You can install the app on as many as you wish; however, each account is limited to 5 simultaneous connections.
Log in to the Account Status page of our website.
Yes, we offer a 30-day money back guarantee, except for cash payments due to anti-money laundering regulations. Read our refund instructions.
If you get a message saying your account has expired, your payment is the problem. If you paid through your PayPal account, log in to PayPal and check the status of the payment. PayPal often changes its mind about transactions, sometimes days after a payment was made, without notification. For cryptocurrency payments, these do not get processed until the transaction has been confirmed. Bank wires can take 1–2 working days to get processed.
To unsubscribe, first log in to the Account Status page of our website. Click on the PayPal Subscription icon and then on the Unsubscribe button.
Yes, please visit our Invoices guide for more information.
As we are a consumer retailer, we do not offer the option to buy our service without VAT.
How to proceed if you have lost your account number.
The steps needed to get a refund.