Mullvad help center


1 search result for simultaneous connection

App says “too many simultaneous connections” when only using 1? #

This can happen if the Mullvad VPN app can't find the TAP adapter. Solution: close and, re-install the latest Mullvad VPN App. Wait 5 mins (for the connection count to clear) and then try to connect, and see if this solves the issue.


2 search results for simultaneous connection

No-logging of user activity policy

We do not keep activity logs of any kind. Learn more about what this means and why we choose to operate this way.

Using the Mullvad VPN app

How to use the Mullvad VPN app.

Blog posts

3 search results for simultaneous connection

Clarifying our no-logging data policy

13 January 2017  PRIVACY

The content of this blog post is outdated. Read more

Mullvad's account numbers get longer – and safer

20 June 2017  PRIVACY

As of today, we are increasing the length of our account numbers to 16 digits. Customers with 12- or 13-digit numbers can continue using the service without taking any action. Read more

New features for WireGuard users

7 August 2017  NEWS

Read more

Couldn't find what you were looking for?

Send us an email at