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FAQ

I have lost my account number. How do I get it back? #

Most of the time it can be recovered. Please read the Lost Accounts guide on how to find it.

Why can’t I use the internet after closing the Mullvad app on Windows? #

Go into the "Network & Internet settings" > "Change adapter settings" and then right-click the network adapter you use to connect to the internet and select "Properties" then double-click on "Internet Protocol version 4" and set it to "Obtain DNS server address automatically" Please make sure that you are running 2019.8 or later of our Mullvad VPN app, since that version should fix that specific issue.

Why do I get slow speeds? #

Our Connection Speed guide lists a variety of possible solutions. You can also read about throttling.

After starting the Mullvad VPN app, I can't access local shares or services. What do I do? #

Open the app's Settings, then click on Preferences and turn on Local Network Sharing.

What can I do to reduce disconnections ? #

Try connecting over TCP and port 443. This often helps.

Guides

Using the Mullvad VPN app

How to use the Mullvad VPN app.

WireGuard in the Mullvad app

Use simple terminal commands to connect to WireGuard servers in the Mullvad app.

Lost Account

How to proceed if you have lost your account number.

Change your online habits

Step 1 in our online privacy series, this guide focuses on the first steps to take to improve your online privacy.

Couldn't find what you were looking for?

Send us an email at support@mullvad.net