Follow the steps to recover your account.
Go into the "Network & Internet settings" > "Change adapter settings" and then right-click the network adapter you use to connect to the internet and select "Properties" then double-click on "Internet Protocol version 4" and set it to "Obtain DNS server address automatically" Please make sure that you are running 2020.2 or later of our Mullvad VPN app.
Our Connection Speed guide lists a variety of possible solutions. You can also read about throttling.
Open the Mullvad app settings, then click on Preferences and turn on "Local network sharing". In some cases you have to use the IP address to connect instead of the hostname. If the device is on a different subnet (IP address range) then add a static route to that in the operating system. In Android this will not work if you have enabled "Block connections without VPN" in the Android network settings.
Try connecting over TCP and port 443. This often helps.
How to use the Mullvad VPN app.
The steps needed to get a refund.
Take action with these easy steps to reclaim your online privacy.