Checking connection...

Connectivity

FAQ

Why do I get slow speeds? #

Our Connection Speed guide lists a variety of possible solutions. You can also read about throttling.

Why do I get CAPTCHAs all the time? #

This is a known issue that happens on many sites using Cloudflare. Please follow our SOCKS5 guide to reduce the occurrence of CAPTCHAs, or you can try switching to another server.

How do I force the Mullvad VPN app to use TCP protocol? #

Open the app's Settings, then click on Advanced. Here you can specify TCP.

Do I get a shared or dedicated IP address? #

Shared.

Do you support port forwarding? #

Yes, inbound port numbers can be seen and managed when you are logged in to our website with your account number. Port forward guide

I can't send email! What do I do? #

Because of spam we block TCP port 25. Set your email program to send using SSL/TLS on port 465.

Which country will the IP address that I get be located in? #

The Mullvad app allows you to choose. Check out our full list of VPN servers and locations.

Do you limit speed/bandwidth or data volume? #

No.

How do I tunnel IPv6 traffic in the app? #

You can enable IPv6 communication in the Advanced settings menu.

Are you blocking any ports? #

Yes, because of spam we block port 25. Because of a Microsoft security issue, we also block ports 137, 138, 139, and 445. We reserve the right to block any port or IP address in order to protect ourselves, our customers, and the quality of our service.

Running Mullvad in a virtual machine drops the connection quite often. How do I fix that? #

Please make sure that your guest VM is using static IP addresses.

Which ports should I open in my firewall for OpenVPN ? #

TCP: 80, 443, 1401
UDP: 53, 1194, 1195, 1196, 1197, 1300, 1301, 1302, 1303, 1400
(Ports 1400 UDP and 1401 TCP do not have DNS hijacking enabled, which might work better for pfSense users)

Why do I get a lot of connection drops after starting to download or stream content on Windows? #

This is an issue with the Windows TAP drivers, and it is seen more often when using torrents, what you can do is install the older TAP driver version 9.9.2_3 and see if that resolves the issue for you, remember to reconnect after installing it.

Guides

Connection speed – why is it so slow?

Try these methods to improve your connection speed while using Mullvad.

Improve slow speeds from throttling

Experiencing slow traffic? Your ISP may be engaging in bandwidth throttling.

SOCKS5 proxy

Use our SOCKS5 proxies to further minimize your computer's identity from being revealed and reduce CAPTCHAs.

Using BitTorrent more securely

Learn how to use the BitTorrent protocol more securely.

Port forwarding with Mullvad VPN

How to forward ports to your computer when using Mullvad.

Split tunneling with Mullvad VPN

Here is a guide that will help you set up split tunneling.

Tor and Mullvad VPN

Quick setup to get connected to Mullvad VPN via Tor.

Plex with Mullvad

How to access Plex via a Mullvad server

Couldn't find what you were looking for?

Send us an email at support@mullvad.net