Connectivity

FAQ

Why do I get slow speeds? #

Our Connection Speed guide lists a variety of possible solutions. You can also read about throttling.

Why do I get CAPTCHAs all the time? #

This is a known issue that happens on many sites using Cloudflare. Please follow our SOCKS5 guide to reduce the occurrence of CAPTCHAs, or you can try switching to another server.

How do I force the Mullvad VPN app to use TCP protocol? #

Open the app's Settings, then click on Advanced. Here you can specify TCP.

Do I get a shared or dedicated IP address? #

Shared.

Do you support port forwarding? #

Yes, inbound port numbers can be seen and managed when you are logged in to our website with your account number. Port forward guide

I can't send email! What do I do? #

Because of spam we block TCP port 25. Set your email program to send using SSL/TLS on port 465.

Which country will the IP address that I get be located in? #

The Mullvad app allows you to choose. Check out our full list of VPN servers and locations.

Do you limit speed/bandwidth or data volume? #

No.

How do I tunnel IPv6 traffic in the app? #

You can enable IPv6 communication in the Advanced settings menu.

Are you blocking any ports? #

Yes, because of spam we block port 25. Because of a Microsoft security issue, we also block ports 137, 138, 139, and 445. We reserve the right to block any port or IP address in order to protect ourselves, our customers, and the quality of our service.

Running Mullvad in a virtual machine drops the connection quite often. How do I fix that? #

Please make sure that your guest VM is using static IP addresses.

Which ports should I open in my firewall for OpenVPN ? #

TCP: 80, 443, 1401
UDP: 53, 1194, 1195, 1196, 1197, 1300, 1301, 1302, 1303, 1400
(Ports 1400 UDP and 1401 TCP do not have DNS hijacking enabled, which might work better for pfSense users)

Why do I get a lot of connection drops after starting to download or stream content on Windows? #

This is an issue with the Windows TAP drivers, and it is seen more often when using torrents, what you can do is install the older TAP driver version 9.9.2_3 and see if that resolves the issue for you, remember to reconnect after installing it.

Some websites or apps think I am in Romania or Sweden, but I have selected a server in the USA or UK #

You can verify the location using https://mullvad.net/check . There are a number of different geolocation databases and it can take some time before they get the correct information and for the websites to update to the latest version of it. When connected to Los Angeles or New York some websites show the location as Romania. You can use another city like Chicago instead. When connected to London some websites show the location as Sweden. You can use gb1 or gb6 in London or any of the Manchester servers instead. How: You can select a specific server in the app by using the down-arrow on the right side of the country and city.

Why can't I see the CPU load or Network utilization of a VPN server ? #

The reason we do not provide this is because it would then give users a false sense of which server they should select. We try to ensure that all our servers have lots of capacity both in terms in Network and CPU If there happen to be performance variations on a given server, it is very likely not because of the server itself. It is most often because of internet routing issues. Try switching to another server hosted by a different hosting provider.

Guides

Connection speed – why is it so slow?

Try these methods to improve your connection speed while using Mullvad.

Improve slow speeds from throttling

Experiencing slow traffic? Your ISP may be engaging in bandwidth throttling.

SOCKS5 proxy

Use our SOCKS5 proxies to further minimize your computer's identity from being revealed and reduce CAPTCHAs.

Using BitTorrent more securely

Learn how to use the BitTorrent protocol more securely.

Port forwarding with Mullvad VPN

How to forward ports to your computer when using Mullvad.

Split tunneling with Mullvad VPN

Here is a guide that will help you set up split tunneling.

Tor and Mullvad VPN

Quick setup to get connected to Mullvad VPN via Tor.

Plex with Mullvad

Learn how to set up Plex to work with Mullvad.

About our servers

All about our servers and how we manage them.

Split tunneling with the Mullvad app

How to enable or disable split tunneling with the Mullvad app

Couldn't find what you were looking for?

Send us an email at support@mullvad.net