Most of the time it can be recovered. Please read the Lost Accounts guide on how to find it.
This mostly happens with third party security and firewall software that blocks WFP from working correctly. The error will often show up in the daemon.log as : [talpid_core::winnet][ERROR] Initiate WFP transaction: The call timed out while waiting to acquire the transaction lock.
Please make sure you are running Linux kernel version 4.8.0 or newer. Check in a terminal with "uname -a".
If it is below 4.8.0 you can upgrade with "sudo apt-get install linux-generic-hwe-16.04"
After that reboot, and then try connecting with the app again.
This can happen if the Mullvad VPN app can't find the TAP adapter. Solution: close and, re-install the latest Mullvad VPN App. Wait 5 mins (for the connection count to clear) and then try to connect, and see if this solves the issue.
Go into the "Network & Internet settings" > "Change adapter settings" and then right-click the network adapter you use to connect to the internet and select "Properties" then double-click on "Internet Protocol version 4" and set it to "Obtain DNS server address automatically" Please make sure that you are running 2019.8 or later of our Mullvad VPN app, since that version should fix that specific issue.
This is a known issue that happens on many sites using Cloudflare. Please follow our SOCKS5 guide to reduce the occurrence of CAPTCHAs, or you can try switching to another server.
We never have sales, but paying with one of the cryptocurrencies we accept is discounted at 10% due to lower fees and less administration. Read more about our pricing.
You can install the app on as many as you wish; however, each account is limited to 5 simultaneous connections.
Log in to the Account Status page of our website.
Yes, we offer a 30-day money back guarantee, except for cash payments due to anti-money laundering regulations. Read our refund instructions.
If you get a message saying your account has expired, your payment is the problem. If you paid through your PayPal account, log in to PayPal and check the status of the payment. PayPal often changes its mind about transactions, sometimes days after a payment was made, without notification. For cryptocurrency payments, these do not get processed until the transaction has been confirmed. Bank wires can take 1–2 working days to get processed.
To unsubscribe, first log in to the Account Status page of our website. Click on the PayPal Subscription icon and then on the Unsubscribe button.
The directive does not apply to Mullvad because we are not considered an electronics communications service. This is also the case for Sweden's Lagen om elektronisk kommunikation (LEK).
Swedish legislation .
All internet traffic.
Please follow our BitTorrent guide on how to use it more securely.
With the Mullvad VPN app, all Internet traffic is automatically blocked until either the VPN connection is reestablished or you disconnect from or quit the app. This built-in safety feature ensures that your traffic is not accidentally leaked outside of our secure tunnel.
That's OK. Allow the software to install. The warnings occur either because your device requires admin authorization to install drivers or because some antivirus software gives a false positive on new app releases.
DNS leak protection is always on. There is no option to disable it.
Open the app's Settings, then click on Advanced. Here you can specify TCP.
Open the app's Settings, then click on Preferences and turn on Local Network Sharing.
Yes, inbound port numbers can be seen and managed when you are logged in to our website with your account number. Port forward guide
Because of spam we block TCP port 25. Set your email program to send using SSL/TLS on port 465.
The Mullvad app allows you to choose. Check out our full list of VPN servers and locations.
You can enable IPv6 communication in the Advanced settings menu.
Yes, because of spam we block port 25. Because of a Microsoft security issue, we also block ports 137, 138, 139, and 445. We reserve the right to block any port or IP address in order to protect ourselves, our customers, and the quality of our service.
Please make sure that your guest VM is using static IP addresses.
TCP: 80, 443, 1401
UDP: 53, 1194, 1195, 1196, 1197, 1300, 1301, 1302, 1303, 1400
(Ports 1400 UDP and 1401 TCP do not have DNS hijacking enabled, which might work better for pfSense users)
We support Windows 7 and newer, macOS X Yosemite (10.10) and newer, and Linux distributions such as Debian, Ubuntu, and Fedora running kernels 4.8.0 or newer. We also provide OpenVPN and WireGuard configuration files for any device that supports them.
Yes. Email firstname.lastname@example.org and we'll send you a standard invoice that itemizes the VAT for your country.
As we are a consumer retailer, we do not offer the option to buy our service without VAT.
Please make sure that you do not have any antivirus or third party firewalls that might be blocking / restricting access for installing the TAP Adapter correctly.
The language is automatically determined based on your computer's language settings.
You can set the environment variable MULLVAD_LOCALE to the language you wish to use of the ones we have available:
If using Linux : MULLVAD_LOCALE=en-US ./mullvad-vpn
If using Windows you set it in: System -> Advanced system settings -> Environment Variables -> and then add a System variable called MULLVAD_LOCALE with the value of en-US for English.
If using macOS from a terminal: MULLVAD_LOCALE=en-US /Applications/Mullvad\ VPN.app/Contents/MacOS/Mullvad\ VPN
Keep in mind that you will need to restart the Mullvad VPN app for it to take effect.
One possible fix is to enable Seamless tunnel and also to have Reconnect on wakeup enabled.
The error message "Fatal error during driver installation : failed to create virtual adapter: error 2" or "Fatal error during driver installation. Failed to identify newly added TAP adapter." when installing the Mullvad VPN app. This is commonly caused by firewall / internet security software, for instance Comodo, please disable them and then try installing the app again.
This is an issue with the Windows TAP drivers, and it is seen more often when using torrents, what you can do is install the older TAP driver version 9.9.2_3 and see if that resolves the issue for you, remember to reconnect after installing it.
Make sure your running kernel and kernel headers are matching when you installed the WireGuard packages, If they do not, then upgrade them. Try rebooting and then see if it will load the kernel module correctly in a terminal by issuing sudo modprobe wireguard && lsmod | grep -i wireguard You might want to give installing and compiling the WireGuard source a try as occasionally packages for dists are not setting up things correctly.
This can happen if you set a MTU that is lower than 1280 in the WireGuard configuration file, make sure it is not set to lower than 1280 and then try again.
Owners are the founders Fredrik Strömberg and Daniel Berntsson
Here's how to find openvpn.log, openvpn.old.log, daemon.log, and daemon.old.log.
Via the app
You can easily access them via the app by opening Settings > Report a Problem > View app logs.
Via your computer
Windows: C:\ProgramData\Mullvad VPN
Try connecting over TCP and port 443. This often helps.