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Terms of Service

Last updated: 2019-05-16

By using or paying for Amagicom AB’s Mullvad VPN service, you agree to these terms. Any material changes to these terms will be notified via a prominent notice on Mullvad.net/blog at least one month before the changes are applied. If you wish to exercise your right to reject such changes, you should stop using the service (for refunds, see below).

 

The Service

The Service protects personal information with the use of encryption and masks user metadata by hiding the user's IP address and replacing it with one of ours. This replacement address is shared with many other users, which not only protects each individual's user data but also hides his or her pattern of activity therefore the traceable chain between user and their online activity is broken. Please read more about protecting your privacy at mullvad.net/guides/first-steps-towards-online-privacy/.

 

Access to the Service

You need to create an account by clicking on “generate account number” and pay in order to buy time on your account. The cost for the service is EUR 5 per month, and it is valid for up to 5 concurrent devices. You can see how much time there is left on your account on the account page on https://mullvad.net, or on the Mullvad VPN app. Please be sure to write down your account number in a safe place. You need to download and use the Mullvad app together with Mullvad account number, or another WireGuard or OpenVPN client with the configuration files that you can download from our home page.

 

Payment

We accept payment by cash (bills only) in any valid currency (sent by regular mail), Bitcoin, Bitcoin Cash, wire transfer, credit card, PayPal, our Mullvad coupons, and Swish. One month is equal to EUR 5. The service is activated as soon as the payment is credited and time starts counting down. These Terms will expire at the end of the period purchased.  If you wish to subscribe to the Service, you can sign up for a PayPal subscription. With a subscription, 5 EUR is automatically deducted from your PayPal account each month. You may cancel the subscription at any time from your account page on mullvad.net (PayPal tab, unsubscribe). Once canceled, no more money will be withdrawn, and the Service and these Terms will expire when the current month ends.

 

Refund Policy

We offer Users a 30-day money back guarantee if you wish to withdraw from these terms or if you are not satisfied with our Service. The 30-day withdrawal or refund period starts when the payment is made. Following the exercise of a withdrawal or a refund, the expiry date will be changed to reflect the refunded time. If you wish to exercise your right to a refund, please read our refund guide mullvad.net/guides/refunds/.

 

Privacy

Mullvad’s policy is that we want you to remain anonymous. As such, we never store any activity logs or metadata. We strongly believe in having minimal data retention because we want you to remain anonymous. However, in some situations we might process your personal data if you, for example, make payments by wire transfer, pay by credit card, PayPal, Swish, or send an e-mail to report a problem. In those cases, we might process your personal data, and the General Data Protection Regulation (“GDPR”) and other data protection laws may apply to the processing. For more information, please read our Privacy Policy at mullvad.net/guides/privacy-policy/

 

Disclaimers

Amagicom reserves the right to modify the Service by updating the software or making changes to certain features. We will attempt to prevent interruptions and defects in the Service and on the Mullvad website. Despite our best efforts, the Service is provided on an “as is” and “as available” basis, and Amagicom does not guarantee that the Service will be available at all times, the accuracy of the Service or any other material provided by the Service or on the Mullvad website. You are solely responsible for your use of the Service.

 

Applicable law and venue

The terms shall be construed in accordance with and governed by the substantive laws of Sweden. Any dispute, controversy, claim or dispute arising out of or in connection with the terms shall be handled by the National Board for Consumer Disputes (ARN) or the Swedish courts, with Gothenburg district court as the court of first instance.

 

Contact information

We only offer customer support via e-mail to support@mullvad.net

Amagicom AB
Reg. no. 556783-9807
Address: PO Box 53049, 40014 Gothenburg, Sweden