Paying in bitcoin is cheaper due to lower fees and less administration.
I have paid but can't connect!
If you don't get a message saying the account has expired the problem is not the payment. If you paid with a credit card through Paypal, log in to Paypal and check the status of the payment. They often change their minds about a transaction, sometimes many days after it was sent, without notification.
Do you obey the EU Data Retention Directive?
No, it does not apply to us; only to ISPs and phone operators.
How can I tell it works?
A green check mark on the icon is a reliable sign. If you want to verify it yourself then check your external IP address (with a tool like iplocation.net) first without Mullvad and then with, and see that it changes.
What if a court orders you to divulge sensitive user information?
What if the connection is broken?
That depends on the option Block the internet on connection failure. When it is not selected protection is lost but the internet connection keeps working. When it is selected the traffic destined for the tunnel will be blocked until Disconnect or Quit is selected from the menu or until the connection is reestablished.
I get warnings when installing your software!
That's okay. Allow it to install the driver and to run with high privileges. (It has to in order to be able to configure networking.)
Yes. Inbound port numbers can be seen and managed in the Settings window.
How fast is the service?
Reasonably fast in most cases but many things determine the speed so you never know until you try. Fortunately it is free and very easy to try. Simply connect with our client software It will automatiacally get an account with a few hours free trial time.
It is very slow!
Less than 1 Mbit/s? Some Windows computers have packet loss
problems with OpenVPN over UDP. One thing that can help is to make the
tunnel run over TCP instead. Go to Advanced
in Settings and set
protocol = tcp
in the [Client] section.
Are you blocking any ports?
Yes, TCP port 25.
I can't send email!
Because of spam we block TCP port 25. Set your email program to send using SSL/TLS on port 465.
What country will the IP address I get be located in?
or the USA.
You can choose which.
Do you limit speed/bandwidth or data volume?
Can I configure the VPN myself or do I have to use your software?
We are working on tunneling IPv6 just like IPv4. Until then the default behaviour is to block IPv6 to prevent leaks. If you don't want the Mullvad software to block IPv6 set disable_ipv6 = False in the [Client] section in Settings -> Advanced.
Do you support my OS or device?
Probably. You can use anything that runs OpenVPN or PPTP. You can probably use our software too even if it's not packaged for your platform. Unpack the general package (Other / Source code), install OpenVPN and resolvconf and start it like this: sudo python mullvad.py.
Can I use it without the GUI?
Yes. Either set up the VPN yourself (OpenVPN, PPTP) or use our software like this: sudo python mtunnel.py.