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WireGuard?
The Mullvad VPN app makes it easy to use WireGuard.
If you prefer to use the WireGuard app download configuration files (requires login).
I have lost my account number. How do I get it back?
App under Windows says: failed to apply firewall rules...?
App says “too many simultaneous connections” when only using 1?
Why can’t I use the internet after closing the Mullvad app on Windows?
Why do I get slow speeds?
Why do I get CAPTCHAs all the time?
Do you offer discounts or have sales?
How many computers or devices can I use my Mullvad VPN account on?
How can I see if a payment is processed or how much time I have left on my account?
Do you offer a money back guarantee?
I have paid but can't connect!
How do I cancel my PayPal subscription?
Do you obey the EU Data Retention Directive?
How can I tell if I'm connected?
Is all traffic protected or only web surfing?
What can I do about WebRTC?
Are you keeping logs?
What if a court orders you to divulge sensitive user information?
What if the connection is broken?
I get warnings when installing your software!
How do I turn on DNS leak protection in the app?
How do I force the Mullvad VPN app to use TCP protocol?
While using the Mullvad VPN app, I can't access local shares, printers or services. What do I do?
Do I get a shared or dedicated IP address?
Do you support port forwarding?
I can't send email! What do I do?
Which country will the IP address that I get be located in?
Do you limit speed/bandwidth or data volume?
How do I tunnel IPv6 traffic in the app?
Are you blocking any ports?
Running Mullvad in a virtual machine drops the connection quite often. How do I fix that?
Which ports should I open in my firewall for OpenVPN ?
UDP: 53, 1194, 1195, 1196, 1197, 1300, 1301, 1302, 1303, 1400
(Ports 1400 UDP and 1401 TCP do not have DNS hijacking enabled, which might work better for pfSense users)
Can I use Mullvad without the GUI?
Could I get a receipt that specifies VAT?
I have a business. How do I pay for your service without VAT?
I get Fatal error during driver installation. Failed to identify newly added TAP adapter.
How do I change the app's language?
If using Linux : MULLVAD_LOCALE=en-US ./mullvad-vpn
If using Windows you set it in: System -> Advanced system settings -> Environment Variables -> and then add a System variable called MULLVAD_LOCALE with the value of en-US for English.
If using macOS from a terminal: MULLVAD_LOCALE=en-US /Applications/Mullvad\ VPN.app/Contents/MacOS/Mullvad\ VPN
Keep in mind that you will need to restart the Mullvad VPN app for it to take effect.
Why does my iOS Devices get stuck at connecting after unlocking them ?
Why do I get a TAP driver installation issue on Windows ?
Why do I get a lot of connection drops after starting to download or stream content on Windows?
I use the WireGuard kernel module and can’t connect. Why do I get "Protocol not supported"?
Make sure the kernels and kernel headers that you are running match those from when you installed the WireGuard packages. If not, then upgrade them.
Try rebooting to see if the kernel module loads correctly: in a terminal, issue sudo modprobe wireguard && lsmod | grep -i wireguard
.
Try installing and compiling the WireGuard source. Distribution packages sometimes don’t set things up correctly.
wg-quick fails, with the message RTNETLINK answers: No such device
Who owns Mullvad?
How do I multihop with the app?
Is Shadowsocks available in the app?
How can I circumvent censorship or get around a restrictive firewall?
Where can I find my app's local log files?
Via the app
You can easily access them via the app by opening Settings > Report a Problem > View app logs.
Via your computer
Windows: C:\ProgramData\Mullvad VPN
macOS: /var/log/mullvad-vpn/
Linux: /var/log/mullvad-vpn/
What can I do to reduce disconnections ?
Downloading the Mullvad app is slow. What can I do?
Installing Mullvad VPN app fails, what do I do ?
Why am I leaking DNS requests to Cloudflare?
I get the error: "Failed to create virtual adapter: error 0" when installing what to do?
What about the Swedish Covert Surveillance of Data Act?
Do you offer dedicated ip?
Why do I get low speeds using WireGuard on pfSense (when using snort) ?
How do I enable the kill switch?
Some websites or apps think I am in Romania or Sweden, but I have selected a server in the USA or UK
Why can't I see the CPU load or Network utilization of a VPN server ?
What license does the Mullvad VPN app have?
Why Can't I connect using Comcast XFINITY router ?
How can I become a Mullvad reseller?
- 1. Tell us briefly about your company (Name, business area and country/countries you are operating in).
- 2. What does your company do?
- 3. Why would you like to become reseller of Mullvad VPN?
- 4. What quantities and volumes are you estimating to sell your first year?
End-customers are always anonymous at Mullvad but partners/resellers are not. Please always send us email through your company email.
Mullvad's Website or API shows as insecure or is unreachable what to do?
Which IPs for setting up our ad blocking, tracker blocking and malware blocking using custom DNS ?
https://github.com/mullvad/dns-adblock#custom-dns-entries
Why can't I use the internet after closing the Mullvad app on macOS?
Will Mullvad allow me to create a secure network between my computers/devices, or access other users
There is a law to collect user data in India and other countries. Does this affect Mullvad?
I am using the ASUS stock firmware and when importing the Mullvad .ovpn file it says "File format or
Using Mullvad on macOS, the app says "BLOCKING INTERNET: Unable to set system DNS server".
I can not install Mullvad in macOS Ventura. The installation program says: "The installation failed"
I am using macOS 13 Ventura and Mullvad says "Connecting to Mullvad system service".
Why am I unable to Play music in the Spotify app for Windows when connected to Mullvad?
I am trying to update the Mullvad app but it says "Failed to uninstall a previous version".
I updated the Mullvad app, when I try to connect it says "Unable to start tunnel connection."
Mullvad app says that I have too many devices. How can I find which device has which device name?
Can I exclude Windows Store apps with Split tunneling?
Can I purchase more devices for my account? I have reached the five devices limit.
Do I have to be a Mullvad VPN user to run the Mullvad Browser?
Can I use the Mullvad Browser without a VPN?
What data does the Mullvad Browser collect?
Does Mullvad Browser make any outgoing connections?
- * Browser update (Mullvad)
- * Mullvad Browser Extension update (Mullvad)
- * Mullvad DoH (Mullvad)
- * NoScript/Ublock Origin update (Mozilla)
- * Certificates & Domains update (Mozilla)
- * Ublock Origin filter lists update (various lists)
What’s the difference between the Tor Browser and the Mullvad Browser?
Why do you disable “Deceptive Content and Dangerous Software Protection”?
Why don’t you have more features within the Mullvad Browser?
Can I install other extensions?
Can I use it on my smartphone?
What's your business model? How does Mullvad Browser make money?
Where can I get help?
Where can I share a bug/idea?
Why is the built-in password manager disabled?
Why is the time wrong?
What's this weird spacing around the websites?
How do I stay logged into specific websites between sessions?
Is the browser only available in English?
Where are my downloads?
Will you support Firefox Sync?
How can I add NoScript to the toolbar?
- Click on "Extensions & themes" on the left sidebar
- Click the 3-dots button of the NoScript extension then Manage
- On the row "Toolbar button" click the option "Show"
Why can't I remove NoScript & uBlock Origin?
Why doesn't Mullvad VPN have a VPN extension?
Will removing Mullvad Browser Extension alter my browser fingerprint?
How can I display the bookmark toolbar?
- Select “Bookmarks Toolbar”
- Select “Always Show”
Why are some elements blurry on some websites?
A canvas element has its dimensions specified in “content space” (in CSS pixels) and to render it properly, the website will ask the browser for the devicePixelRatio property, which indicates how many of the screen's actual pixels should be used to draw a single CSS pixel.
When Mullvad Browser spoof the devicePixelRatio property, the canvas based elements can be rendered blurry if your screen's actual devicePixelRatio does not match the spoofed value.
Why is the extension I installed not working?
- In the menu, click on “Addons and Themes”
- Click on the extension
- Make sure for “Run in Private Windows”, “Allow” is selected
If the extension is still not working, please contact the extension developer as we're not able to private support for third party extensions.
Known issue: as Firefox Sync is entirely deactivated, extensions will not successfully save data by using the "storage.sync" mechanism.
Why does Chrome / Chromium (Brave) based browsers fail on macOS with the error socket not connected
How do I use Landline telephone when using Fritzbox and Mullvad?
Mullvad on iOS or iPadOS says "Network error: The request timed out". Can't login/send error report.
How do I delete my account?
How do I log in on my other devices? The Mullvad VPN app says that I have to pay again?
Why do I get "Permission denied" when using the apt package manager as non-privileged user
/etc/apt/sources.list.d/mullvad.listfile
. You can update the permissions for the file using the command below:sudo chmod 644 /etc/apt/sources.list.d/mullvad.list
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ส่งอีเมลหาเราที่ support@mullvadvpn.net