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Refunds

We offer a 30-day money back guarantee if you are not satisfied with our service.

Cash

We can't make refunds for cash payments due to anti-money laundering regulations.

PayPal

Please email support@mullvad.net with your transaction ID.

Credit card

Please email support@mullvad.net with the last four digits of your credit or debit card, the expiry date of the card and also the date at which you made the payment.

Swish

Please email support@mullvad.net with the following information:

If you do not have an Order ID, which would be the case if you have made the payment before 07 Aug 2019, then include the phonenumber of the device that made the payment.

To find your Order ID, open the Swish app, and tap on Payments, and then tap on the payment .

Bank wire

Bankwire transactions will be refunded to the account from which we received the payment. We need all of the following information:

Bitcoin and Bitcoin Cash payments

A few notes about this refund method:

Sign the word mullvad with the Bitcoin or Bitcoin Cash address from which you sent your payment and send both the resulting signature and the address to us at support@mullvad.net. Please do not send us your private key.

How to sign messages in a few wallets

Blockchain

  1. Navigate to Receive Money > Addresses (active) > Actions > Sign message.
  2. For Message, enter the word mullvad.
  3. Select your Bitcoin address from which you sent the payment.
  4. Click Sign and use the result in the Signature field (a long string of characters ending in "=") as your signature.

Electrum

  1. Navigate to View > Show Addresses, then find your Bitcoin address from which you sent a payment.
  2. Right click and choose Sign/verify message.
  3. In the Message field, enter the word mullvad.
  4. Click Sign and use the result in the Signature field (a long string of characters ending in "=") as your signature.

Electron Cash

  1. Navigate to View → Show Addresses, then select the Bitcoin Cash address from which you made the payment.
  2. Right-click and choose "Sign/verify message".
  3. Enter the word mullvad in the Message field, then click Sign.
  4. Use the result in the Signature field (a long string of characters ending in "=") as your signature.