Mullvad Help Center


I have lost my account number. How do I get it back? #

Follow the steps to recover your account.

Why can’t I use the internet after closing the Mullvad app on Windows? #

Go into the "Network & Internet settings" > "Change adapter settings" and then right-click the network adapter you use to connect to the internet and select "Properties" then double-click on "Internet Protocol version 4" and set it to "Obtain DNS server address automatically" Please make sure that you are running 2020.2 or later of our Mullvad VPN app.

Why do I get slow speeds? #

Our Connection Speed guide lists a variety of possible solutions. You can also read about throttling.

While using the Mullvad VPN app, I can't access local shares, printers or services. What do I do? #

Open the app's Settings, then click on Preferences and turn on Local Network Sharing.

What can I do to reduce disconnections ? #

Try connecting over TCP and port 443. This often helps.


Using the Mullvad VPN app

How to use the Mullvad VPN app.


The steps needed to get a refund.

Change your online habits

Take action with these easy steps to reclaim your online privacy.

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