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Install Mullvad app on Windows

Mullvad app Windows Installation Desktop 

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This guide explains how to install and uninstall the Mullvad VPN app for Windows.

What this guide covers

Installation requirements

Windows 10 (64-bit/ARM) or newer.

If you are still using Windows 7 or Windows 8/8.1 then you can use the WireGuard app or OpenVPN app instead.

Install and start the Mullvad VPN app

  1. Download the latest version from the Download page on our website.

  2. Navigate to the folder where the file Install Mullvad VPN.exe is and double-click it.

    The Install Mullvad VPN exe file highlighted in the downloads folder.

  3. If you see a warning about allowing changes to your device, click Yes.

    A UAC prompt requesting administrator access when the loader is started.

  4. Click the Download & install button in the opened window. This will download and verify the Mullvad VPN app.

    The Mullvad VPN loader, showing the version details and a highlighted button to download and install the Mullvad VPN app.

  5. When the installation is complete, click on Finish to start the Mullvad VPN app.

    The Mullvad VPN setup showing completion view with the Finish button highlighted.

Read more about how to use the Mullvad app in the guide Using the Mullvad VPN app.

Uninstall the app

To uninstall the app from your computer, you'll need to access the Windows settings.

Windows 11

  1. Make sure that you have written down your Mullvad account number.

  2. Click on the Windows Start button.

  3. Click on the Settings icon in the left column. Click on Apps and then go to Installed apps.

  4. In the list of programs that appears, find Mullvad VPN and click on the … to the right of it.

  5. Click on the Uninstall button and confirm that you want to uninstall the app.

  6. Windows will proceed to uninstall the Mullvad VPN app and erase its local log files and cache. You'll also have the option to remove your settings.

  7. Click on OK once it's complete.

Windows 10

  1. Make sure that you have written down your Mullvad account number.

  2. Click on the Windows Start button.

  3. Click on the Settings icon in the left column, click on Apps.

  4. In the list of programs that appears, find Mullvad VPN and click on it to select it.

  5. Click on the Uninstall button and confirm that you want to uninstall the app.

  6. Windows will proceed to uninstall the Mullvad VPN app and erase its local log files and cache. You'll also have the option to remove your settings.

  7. Click on OK once it's complete.

Troubleshooting

Error: Failed to load version details

Failed to load version details error text, with two buttons to cancel or try again.

This usually happens because of network issues or trying to use an outdated version of the loader. If you have this problem then try the following:

    • Click Try again.

    • Restart the Mullvad VPN loader.

    • Download a newer version of the loader from our website.

If none of these steps work, you can download the standalone installer by following these steps.

Error: Download failed

Download failed error text, with two buttons to cancel or try again.

An error occurred during download, which could be due to network issues or not enough space on the hard drive. If you have this problem then try the following:

    • Click Try again.

    • Check if there is enough space on your hard drive, otherwise free up some space.

    • Restart the Mullvad VPN loader.

If none of these steps work, you can download the standalone installer by following these steps.

Error: Failed to verify download

Failed to verify download error text, with two buttons to cancel or try again.

An error occurred during verification, this can happen because the file was corrupted during download. If you have this problem then try the following:

    • Click Try again.

    • Restart the Mullvad VPN loader.

If none of these steps work, please send an email to our support support@mullvadvpn.net with a description of what happened. You can also download the standalone installer by following these steps.

Error: Failed to uninstall a previous version

Error dialog showing an error about failing to uninstall the previous version.

  1. Try to restart the computer and then install Mullvad VPN again.

  2. Third-party anti-virus software may also conflict with the installation process. Try uninstalling or disabling such software.

If it doesn't help then delete these two folders and then install Mullvad VPN:
C:\ProgramData\Mullvad VPN
C:\Program Files\Mullvad VPN

Alternative installation method

  1. Download the alternative installation method from our Download page on the website, underneath the Alternative installation title.

  2. Open the folder that you downloaded the installer to and double-click on MullvadVPN-xxxx.x.exe (xxxx.x is the version number).

  3. If you get a warning about allowing changes to your device, click Yes.