Centre d'aide Mullvad

Privacy

FAQ

How do I turn on DNS leak protection in the app? #

DNS leak protection is always on. There is no option to disable it.

Why am I leaking DNS requests to Cloudflare? #

Even when connected to Mullvad, this happens to Firefox users in the U.S. because of the browser’s default settings. To prevent this, open Firefox Options > General > Network settings > Settings, then deselect “Enable DNS over HTTPS.” Once you’ve done that, visit mullvad.net to verify that you’re no longer leaking information.

Do you offer dedicated ip? #

No, it is not aligned with privacy since it somehow has to be linked to a user

How do I enable the kill switch? #

The app has a built in kill switch that is enabled by default and cannot be disabled. This is to prevent your traffic from leaking outside of the VPN tunnel if your network suddenly stops working or if the tunnel fails for any reason. Mullvad automatically protects your data until your connection is reestablished.

Which IPs for setting up our ad blocking, tracker blocking and malware blocking using custom DNS ? #

Except Android (currently) these settings are built in as toggles, if you want to use configuration files, or if you are running Android you can use the following:Click on the gear icon (Settings), then Advanced. Scroll down to Use custom DNS server and enable it to add any of these DNS servers listed in the link below:
https://github.com/mullvad/dns-adblock#custom-dns-entries

There is a law to collect user data in India and other countries. Does this affect Mullvad? #

Mullvad does not collect user data. Mullvad is based in Sweden and none of the Swedish regulations (https://mullvad.net/help/swedish-legislation/) can force VPN providers to secretly collect traffic-related data. We also have no servers, infrastructure or staff in India.

Guides

Change your online habits

Take action with these easy steps to reclaim your online privacy.

Privacy tools for your browser

These browser extensions can help improve your online privacy.

Create better passwords

Learn how to create more effective passwords and simplify your management of them.

WebRTC

Learn about what WebRTC is and how to keep it from exposing your IP.

How to prevent DNS leaks

Learn how to easily check if you’re safe from DNS leaks and what to do to prevent them.

Changing your MAC address

Learn about what a MAC address is, how it can reveal your identity, and how to prevent this.

The basics of encryption

An overview of encryption.

How to blog anonymously

Learn how to remain anonymous when starting a blog under a pen name.

Using encrypted email

Learn how to set up an email application to send and receive encrypted email.

Facebook pixel: the privacy-invasive tracking technique

Here's how Facebook's tracking technique, pixel, collects and sells your data and how you can prevent it.

Privacy policy

Information about how we handle personal data in relation to GDPR.

How to encrypt a file with symmetric encryption

Learn how to use symmetric encryption.

How to encrypt messages with asymmetric encryption

Learn how to use asymmetric encryption.

DNS over HTTPS and DNS over TLS

Our public DNS service

All about DNS servers and privacy

Learn about what a DNS server is and why it’s important from a privacy perspective.

The new Electronic Communications Act (LEK, Sweden)

In March 2022, the government presented a bill proposing a new Electronic Communications Act (SW: ny lag om elektronisk kommunikation) (the "New LEK").

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