Q: I have lost my account number. How do I get it back?

Follow the steps to recover your account .

Question 1

I have lost my account number. How do I get it back?

Accepted Answer

Follow the steps to recover your account.

Question 2

Why can’t I use the internet after closing the Mullvad app on Windows?

Accepted Answer

Go into the "Network & Internet settings" > "Change adapter settings" and then right-click the network adapter you use to connect to the internet and select "Properties"  then double-click on "Internet Protocol version 4" and set it to "Obtain DNS server address automatically" Please make sure that you are running 2020.2 or later of our Mullvad VPN app.

Question 3

Why do I get slow speeds?

Accepted Answer

Our Connection Speed guide lists a variety of possible solutions. You can also read about throttling.

Question 4

While using the Mullvad VPN app, I can't access local shares, printers or services. What do I do?

Accepted Answer

Open the Mullvad app settings, then click on Preferences and turn on "Local network sharing".
In some cases you have to use the IP address to connect instead of the hostname.
If the device is on a different subnet (IP address range) then add a static route to that in the operating system.
In Android this will not work if you have enabled "Block connections without VPN" in the Android network settings.

Question 5

What can I do to reduce disconnections ?

Accepted Answer

Try connecting over TCP and port 443. This often helps.

Centro de ayuda de Mullvad

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