Account and payments
Preguntas más frecuentes
Do you offer discounts or have sales? #
We never have sales, but accepted cryptocurrency payments are discounted at 10% due to lower fees and less administration. Visit our pricing page for more info.
How many computers or devices can I use my Mullvad VPN account on? #
You can use your account on up to 5 devices.
How can I see if a payment is processed or how much time I have left on my account? #
Log in to the Account Status page of our website.
Do you offer a money back guarantee? #
I have paid but can't connect! #
If you get a message saying your account has expired, your payment is the problem. If you paid through your PayPal account, log in to PayPal and check the status of the payment. PayPal often changes its mind about transactions, sometimes days after a payment was made, without notification. For cryptocurrency payments, these do not get processed until the transaction has been confirmed. Bank wires can take 1–2 working days to get processed.
How do I cancel my PayPal subscription? #
To unsubscribe, first log in to the Account Status page of our website. Click on the PayPal Subscription icon and then on the Unsubscribe button.
Could I get a receipt that specifies VAT? #
Yes, please visit our Invoices guide for more information.
I have a business. How do I pay for your service without VAT? #
As we are a consumer retailer, we do not offer the option to buy our service without VAT.
Can I purchase more devices for my account? I have reached the five devices limit. #
We cannot add more devices to an account. You would have to get a second account or install Mullvad on a router with an OpenVPN or WireGuard client to use it with all the devices in the local network.
How do I delete my account? #
To request deletion of your account, email email@example.com.
The steps needed to get a refund.
This guide will show to get invoices for your payments.
¿No encuentra lo que busca?
Envíenos un correo electrónico a la dirección firstname.lastname@example.org