Centro de ayuda de Mullvad

Follow the steps to recover your account.

We never have sales, but accepted cryptocurrency payments are discounted at 10% due to lower fees and less administration. Visit our pricing page for more info.

You can use your account on up to 5 devices.

Log in to the Account Status page of our website.

Yes, we offer a 14-day money back guarantee, except for cash payments due to anti-money laundering regulations, as well as crypto payments. Read our refund instructions.

If you get a message saying your account has expired, your payment is the problem. If you paid through your PayPal account, log in to PayPal and check the status of the payment. PayPal often changes its mind about transactions, sometimes days after a payment was made, without notification. For cryptocurrency payments, these do not get processed until the transaction has been confirmed. Bank wires can take 1–2 working days to get processed.

To unsubscribe, first log in to the Account Status page of our website. Click on the PayPal Subscription icon and then on the Unsubscribe button.

Yes, please visit our Invoices guide for more information.

As we are a consumer retailer, we do not offer the option to buy our service without VAT.

We cannot add more devices to an account. You would have to get a second account or install Mullvad on a router with an OpenVPN or WireGuard client to use it with all the devices in the local network.

To request deletion of your account, email support@mullvadvpn.net.

1: On the device that has an active Mullvad account: Tap on the account button in the top right corner next to the settings button, and then tap on the eye icon to view your account number. 2: On your other devices: If you are logged in already, tap on the account button and then "Log out". Then log in with the account number that you found on your first device.