Refunds

ACCOUNT AND PAYMENTS

Dernière mise à jour: 9 janvier 2023


We offer a 30-day money back guarantee if you are not satisfied with our service. See information below about what we need from you.

There is no need to send your Mullvad receipt as we are not able to find your account with that.

Cash

We can't make refunds for cash payments due to anti-money laundering regulations.

PayPal

Please email your Mullvad account number to support@mullvad.net, ideally from your PayPal registered email address. If you have trouble with this then please send the information below.

Single Payments: You will find your Invoice ID on your payment information summary on Paypal's website.
Subscriptions: You will find your payment token by navigating to Billing details for your Mullvad subscription and then look for Invoice number.

Note: If your Paypal subscription was started before 29 OCT 2019 then please send your Paypal Transaction ID.

Credit card

Please email support@mullvad.net with your Mullvad account number and the payment token that can be found on your bank statement for the payment you wish to have refunded. It should have the format of VPN*xxxxxxxxxx however, it might look slightly different depending on your bank.

Swish

Please email support@mullvad.net with the following information:

  • the first eight characters of the Order ID.
  • the date and time of payment.
  • the amount.

To find your Order ID, open the Swish app, and tap on Payments, and then tap on the payment.

Apple App Store transactions

Refunds for payments made in the App Store are handled entirely by Apple. We are unable to help you.
Follow Apple’s instructions on how to request a refund.

Vouchers

Refunds for payments made for vouchers are handled by the store/reseller. We do not have any payment information for those sales,
and therefore we are unable to do a refund for those payments.

Bank wire

Bankwire transactions will be refunded to the account from which we received the payment. Please email support@mullvad.net with your Mullvad account number and all of the following information:

  • date of payment
  • your name and address
  • your country of tax residence
  • your IBAN or account number
  • your bank's BIC number.

Cryptopayments (BTC/BCH/XMR)

We don't issue refunds for cryptocurrency payments.