This mostly happens with third party security and firewall software that blocks WFP from working correctly. The error will often show up in the daemon.log as : [talpid_core::winnet][ERROR] Initiate WFP transaction: The call timed out while waiting to acquire the transaction lock.
This can happen if the Mullvad VPN app can't find the TAP adapter. Solution: close and, re-install the latest Mullvad VPN App. Wait 5 mins (for the connection count to clear) and then try to connect, and see if this solves the issue.
Go into the "Network & Internet settings" > "Change adapter settings" and then right-click the network adapter you use to connect to the internet and select "Properties" then double-click on "Internet Protocol version 4" and set it to "Obtain DNS server address automatically" Please make sure that you are running 2020.2 or later of our Mullvad VPN app.
DNS leak protection is always on. There is no option to disable it.
If you are using the Mullvad desktop app, go to the Mullvad app settings by clicking on the gear icon in the top right corner of the app. Then select OpenVPN in the advanced settings and then go to "OpenVPN Settings" and click on TCP. If you are using a mobile phone or tablet then you can use the OpenVPN app instead, see "Other VPN software" in the Mullvad help center menu to the left.
Open the Mullvad app settings, then click on Preferences and turn on "Local network sharing". In some cases you have to use the IP address to connect instead of the hostname. If the device is on a different subnet (IP address range) then add a static route to that in the operating system. In Android this will not work if you have enabled "Block connections without VPN" in the Android network settings.
The Mullvad app allows you to choose. Check out our full list of VPN servers and locations.
You can enable IPv6 communication in the Advanced settings menu.
Please make sure that your guest VM is using static IP addresses.
We support Windows 10 and newer, macOS 11+ and newer, and Linux distributions such as Debian 10+, Ubuntu 20.04+, and the two latest Fedora releases. We also provide OpenVPN and WireGuard configuration files for any device that supports them.
Please make sure that you do not have any antivirus or third party firewalls that might be blocking / restricting access for installing the TAP Adapter correctly.
The language is automatically determined based on your computer's language settings.
You can set the environment variable MULLVAD_LOCALE to the language you wish to use of the ones we have available:
If using Linux : MULLVAD_LOCALE=en-US ./mullvad-vpn
If using Windows you set it in: System -> Advanced system settings -> Environment Variables -> and then add a System variable called MULLVAD_LOCALE with the value of en-US for English.
If using macOS from a terminal: MULLVAD_LOCALE=en-US /Applications/Mullvad\ VPN.app/Contents/MacOS/Mullvad\ VPN
Keep in mind that you will need to restart the Mullvad VPN app for it to take effect.
The error message "Fatal error during driver installation : failed to create virtual adapter: error 2" or "Fatal error during driver installation. Failed to identify newly added TAP adapter." when installing the Mullvad VPN app. This is commonly caused by firewall / internet security software, for instance Comodo, please disable them and then try installing the app again.
This is an issue with the Windows TAP drivers, and it is seen more often when using torrents, what you can do is install the older TAP driver version 9.9.2_3 and see if that resolves the issue for you, remember to reconnect after installing it.
In the Mullvad app: Click on the Cogwheel -> VPN settings -> WireGuard settings -> Enable multihop .
Here's how to find openvpn.log, openvpn.old.log, daemon.log, and daemon.old.log.
Via the app
You can easily access them via the app by opening Settings > Report a Problem > View app logs.
Via your computer
Windows: C:\ProgramData\Mullvad VPN
If you get the error: "Fatal error during driver installation: Failed to enumerate network adapters: SetupDiOpenDevRegKey Failed" Then uninstall the TAP adapter from the system, reboot and then start the Mullvad VPN installation again.
* Open regedit * Edit Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DeviceInstall\Parameters * Change DeviceInstallDisabled to 0 * Install the Mullvad VPN app * Change the value back to 1
Our app is free software and all the source code is GPL-3 licensed. Read more on our open source page. However, the iOS app when distributed on the Apple App Store is licensed under the Apple App Store EULA and not GPL-3.
This can happen when something other than Mullvad is actively updating the DNS. Try to turn Wi-Fi Calling off in the FaceTime app settings and restart the Mac. Uninstall or disable other DNS, networking and ads/website blocking apps.
Move the Mullvad installation program to the Downloads folder, and then start it again.
Open the System Settings app and go to General > Login items. Under "Allow in the Background" you should find Amagicom. Make sure that is enabled. If it doesn't help then open the Terminal app and run this command: sudo launchctl load /Library/LaunchDaemons/net.mullvad.daemon.plist If it asks for a password then use your Mac login password.
Restart the computer and then install the Mullvad app again. If it doesn't help then try to temporarily uninstall your anti-virus program first, and then re-install it after having installed the Mullvad app again.
Try to restart the computer. If it doesn't help then reinstall the Mullvad app.
You can find the device name in the Mullvad app settings > Account. You can find the device name for the WireGuard key if you log in to our website here: https://mullvad.net/account/devices
No this is not possible. Check if the app has a normal Windows installer or if you can use it in a web browser instead.
Do not delete it. The mullvad-exclusion group is required for coming features. If you delete it then the Mullvad service daemon won't be able to start and you can't use the Mullvad app.
Delete the Mullvad app and install it again from the App Store. To delete an app you have to press and hold your finger on it and then select "Remove App" or "Delete App".
How to install and uninstall the Mullvad VPN app on Android.
How to use the Mullvad VPN app.
How to install and use the Mullvad VPN app on iOS devices (iPhone).
Simple steps for using WireGuard in the Mullvad app.
How to use the Android version of the Mullvad VPN app.
Step-by-step instructions for using the Bridge mode feature in the Mullvad VPN app.
How to install and uninstall the Mullvad VPN app on macOS.
How to use the Mullvad VPN app from the terminal/command prompt.
How to verify the Mullvad VPN app releases.
How to install and uninstall the Mullvad VPN app on Linux.
How to install and uninstall the Mullvad VPN app on Windows.
Where to download the app and what to do if download speeds are slow.
How to enable or disable split tunneling with the Mullvad app
This guide shows how you can bypass Mullvad to watch Netflix in a web browser if says that you are using a proxy.
This guide shows how you can bypass Mullvad to play games on Steam.
This guide will show you how to exclude specific IP addresses or ports from the VPN.
Learn how you can access Mullvad VPN from locations where downloading our app or connecting is difficult.