Can one account be used on multiple computers?
Yes. Use the same customer id on all the computers. Set the customer id under Settings in the client program.
How can I see if a payment is processed?
How can I see how much time and traffic volume is left?
Select Subscription management in the Settings.
Do you do port forwarding?
Yes. An inbound port number is shown in the Settings window.
Is all traffic protected or only web surfing?
All traffic.
Am I anonymous when using bittorrent?
Yes. All traffic to and from your computer is routed through Mullvad (unless the Exclude Swedish traffic option is selected).
What is Exclude Swedish traffic?
Traffic to Swedish destinations is routed outside the tunnel to better deal with the upcoming Swedish FRA surveillance system from inside Sweden. Don't use it unless you know you need to.
How do you protect against IPRED? What if a court orders you to divulge sensitive user information?
We don't collect or store such information. There is nothing to divulge.
What if the connection is broken?
That depends on the option Block the internet on connection failure. When it is not selected protection is lost but the internet connection keeps working. When it is selected the traffic destined for the tunnel will be blocked until Disconnect or Quit is selected from the menu or until the connection is reestablished.
If this option is missing please upgrade to the latest version.
How fast is the service?
As fast as your internet connection minus a few percent, in most cases. We try to always have the capacity to deliver as much as our customers need.
How do you compare to similar services?
We focus on ease of use and security.