Account and Payments

Do you offer discounts or have sales? #

We never have sales, but paying with one of the cryptocurrencies we accept is discounted at 10% due to lower fees and less administration. Read more about our pricing.

No long-term subscription rates? #

We offer our VPN service at one flat monthly rate of €5. We believe it's a fair pricing model that provides ultimate transparency and flexibility for our customers.

How many computers/devices can I use the Mullvad VPN app on? #

You can install the app on as many as you wish; however, each account is limited to 5 simultaneous connections.

How can I see if a payment is processed? #

Log in to the Account Status page of our website.

How much time is left on my account? #

Log in to the Account Status page of our website.

Do you offer a money back guarantee? #

Yes, we offer a 30-day money back guarantee, except for cash payments due to anti-money laundering regulations. Read our refund instructions.

I have paid but can't connect! #

If you get a message saying your account has expired, your payment is the problem. If you paid through your PayPal account, log in to PayPal and check the status of the payment. PayPal often changes its mind about transactions, sometimes days after a payment was made, without notification. For cryptocurrency payments, these do not get processed until the transaction has been confirmed. Bank wires can take 1–2 working days to get processed.

How do I cancel my PayPal subscription? #

To unsubscribe, first log in to the Account Status page of our website. Click on the PayPal tab and then on the Unsubscribe button.

Could I get a receipt that specifies VAT? #

Yes. Email support@mullvad.net and we'll send you a standard invoice that itemizes the VAT for your country.

I have a business. How do I pay for your service without VAT? #

As we are a consumer retailer, we do not offer the option to buy our service without VAT.

Couldn't find what you were looking for?

Send us an email at support@mullvad.net