Most common

WireGuard? #

Install WireGuard using our guides.
Configuration files for any device that supports WireGuard.
Blog: WireGuard is the future.

I have lost my account number. How do I get it back? #

Most of the time it can be recovered. Please read the Lost Accounts guide on how to find it.

App under Windows says: failed to apply firewall rules...? #

This mostly happens with third party security and firewall software that blocks WFP from working correctly. The error will often show up in the daemon.log as : [talpid_core::winnet][ERROR] Initiate WFP transaction: The call timed out while waiting to acquire the transaction lock.

App under Linux says: failed to apply firewall rules...? #

Please make sure you are running Linux kernel version 4.8.0 or newer. Check in a terminal with "uname -a".
If it is below 4.8.0 you can upgrade with "sudo apt-get install linux-generic-hwe-16.04"
After that reboot, and then try connecting with the app again.

App says “too many simultaneous connections” when only using 1? #

This can happen if the Mullvad VPN app can't find the TAP adapter. Solution: close and, re-install the latest Mullvad VPN App. Wait 5 mins (for the connection count to clear) and then try to connect, and see if this solves the issue.

Why can’t I use the internet after closing Mullvad App on Windows? #

Go into the "Network & Internet settings" > "Change adapter settings" and then right-click the network adapter you use to connect to the internet and select "Properties" then double-click on "Internet Protocol version 4" and set it to "Obtain DNS server address automatically"

Why do I get slow speeds? #

Our Connection Speed guide lists a variety of possible solutions. You can also read about throttling.

Why does my iOS Devices get stuck at connecting after unlocking them ? #

One possible fix is to enable Seamless tunnel and also to have Reconnect on wakeup enabled.

Why do I get a TAP driver installation issue on Windows ? #

The error message "Fatal error during driver installation : failed to create virtual adapter: error 2" or "Fatal error during driver installation. Failed to identify newly added TAP adapter." when installing the Mullvad VPN app. This is commonly caused by firewall / internet security software, for instance Comodo, please disable them and then try installing the app again.

Couldn't find what you were looking for?

Send us an email at support@mullvad.net